When Anas Adel Al-Falah decided to head for free business and found the Gulf Contact Centers as a company specialized in outsourcing call center service, the idea of this type of companies was not even known in the local market. The evidence for this is that the time which was required to issue a license from the Ministry of Trade and Industry and the Ministry of transportation was more than 8 months as he stated. As for the commercial importance that Al-Falaah offers as an initiator through establishing this company, it lies in that the project is based on the concept of ‘a service,’ not ‘a product.’ Which distinguishes it from a wide range of small and medium projects that initiators tend to establish. The nature in this field is based on the concept of ‘Business to Business.’ Based on these data, this experience appears to be worth exploring, and its details are worth discovering if its advantages are to be compared with other initiators and other small and medium projects owners.